Dynamics 365 Customer Voice: Feedback Power

Collect customer feedback, analyze real-time data and influence how your services and products are perceived. Personalized surveys in Dynamics 365 Customer Voice give you the ability to quickly capture customer ratings.

Customer Voice Capabilities

Create Surveys

Dynamics 365 Customer Voice allows you to create personalized surveys based on information from Business Applications. Users can create new surveys themselves or use ready-made templates. The system enables creation of groups that contain surveys related to a specific product or service. When a user creates a survey, they can use the preview function to see how the survey appears on different devices. Surveys can be shared via email, QR codes or links on a website.

Analyze Survey Responses

Thanks to surveys, Dynamics 365 Customer Voice users gain full access to information about customer moods and satisfaction. Monitoring this data allows for quick responses to changing trends. Built-in alerts inform users of a decrease in satisfaction or the occurrence of negative opinions about the service. Users have real-time access to data, allowing for constant monitoring of customer behavior.

Manage All Data

Dynamics 365 Customer Voice allows for the integration of opinions with information about all customers in other applications. For example, Dynamics 365 Sales users can view customer data (e.g., survey responses) obtained from the Dynamics 365 Customer Voice module. There is also the Power Automate tool, which enables the automatic sending of surveys after completing specific tasks in Dynamics 365.